Multigenerational Workforce Management Strategy in the Digital Era
Abstract
The growing concern over employee productivity and job satisfaction has led organizations to focus on welfare programs as a strategic tool. In many companies, these programs are designed to enhance employees’ well-being, which is expected to boost productivity and job satisfaction. However, the effectiveness of these programs remains a topic of debate. This research examines employee welfare programs’ impact on productivity and job satisfaction within various organizational settings. The study utilizes a quantitative approach, employing surveys and questionnaires distributed to 200 employees from diverse industries. Data were analyzed using statistical methods, particularly regression analysis, to determine the correlation between the presence of welfare programs and improvements in productivity and job satisfaction. The findings reveal that companies offering comprehensive welfare programs, such as health benefits, flexible working hours, and professional development opportunities, see significant improvements in employee productivity and job satisfaction. Moreover, employees who feel supported by these programs are likelier to exhibit higher organizational engagement and commitment. In conclusion, welfare programs play a crucial role in enhancing not only productivity but also the overall job satisfaction of employees. Organizations are encouraged to invest in such programs as a long-term strategy for workforce development and retention.
Full text article
References
AFROZ, R., MUHIBBULLAH, Md., & MORSHED, M.N. (2019). Factors Affecting the Intention of the Rice Farmers to Adopt the Integrated Cash Waqf Environmental Protection Model: An Empirical Study in Kedah Malaysia. The Journal of Asian Finance, Economics and Business, 6(4), 189–199.https://doi.org/10.13106/JAFEB.2019.VOL6.NO4.189
Baporikar, N. (2024). Compass and Connotation of Multigenerational Leadership in the Contemporary Workplace: In J. Vázquez De Príncipe (Ed.), Advances in Logistics, Operations, and Management Science (pp. 51–74). IGI Global.https://doi.org/10.4018/979-8-3693-1802-7.ch003
Bernardino, I. (2024). The Potential of Gamification in the Multigenerational Learning Organizations: In HS Mamede & A. Santos (Eds.), Advances in Human Resources Management and Organizational Development (pp. 137–155). IGI Global.https://doi.org/10.4018/979-8-3693-0556-0.ch008
Bhanumathi, P., Jeevitha, R., & Anjali Naidu, M. (2023). Diversity, Equity, and Inclusion: Impact on Multi-Generational Workforce Engagement and Productivity in the Post-Pandemic Era. In A. M. Even & B. Christiansen (Eds.), Advances in Logistics, Operations, and Management Science (pp. 237–254). IGI Global.https://doi.org/10.4018/979-8-3693-2173-7.ch012
Bittner, A. (2019). Mentoring millennials for nursing leadership. Nursing, 49(10), 53–56.https://doi.org/10.1097/01.NURSE.0000580656.81188.ee
Burton, C. M., Mayhall, C., Cross, J., & Patterson, P. (2019). Critical elements for multigenerational teams: A systematic review. Team Performance Management: An International Journal, 25(7/8), 369–401.https://doi.org/10.1108/TPM-12-2018-0075
Bussin, MHR, Mohamed-Padayachee, K., & Serumaga-Zake, P. (2019). A total rewards framework for the attraction of Generation Y employees born 1981–2000 in South Africa. SA Journal of Human Resource Management, 17.https://doi.org/10.4102/sajhrm.v17i0.1066
Chakraborty, D., & Biswas, W. (2020). Articulating the value of human resource planning (HRP) activities in augmenting organizational performance toward a sustained competitive firm. Journal of Asian Business Studies, 14(1), 62–90.https://doi.org/10.1108/JABS-01-2019-0025
Christiansen, B. (Ed.). (2020). Global Applications of Multigenerational Management and Leadership in the Transcultural Era: IGI Global.https://doi.org/10.4018/978-1-5225-9906-7
Chun, E., & Evans, A. (2021). Leveraging Multigenerational Workforce Strategies in Higher Education (1st ed.). Routledge.https://doi.org/10.4324/9781003150381
Coventry, T., & Hays, A.-M. (2021). Nurse Managers' perceptions of mentoring in the multigenerational workplace: A qualitative descriptive study. Australian Journal of Advanced Nursing, 38(2).https://doi.org/10.37464/2020.382.230
Crowley-Barnett, J., Pagano, T., & Kent, M. (2020). Engaging Perioperative Learners Using Online Game?Based Education. AORN Journal, 112(5), 447–456.https://doi.org/10.1002/aorn.13206
Cvenkel, N. (2020). Multigenerational Workforce and Well-Being in the Twenty-First-Century Workplace. In N. Cvenkel, Well-Being in the Workplace: Governance and Sustainability Insights to Promote Workplace Health (pp. 191–224). Springer Singapore.https://doi.org/10.1007/978-981-15-3619-9_9
DeLong, A., Swisher, M.E., Chase, C.A., Irani, T., & Ruiz-Menjivar, J. (2023). The Roots of First-Generation Farmers: The Role of Inspiration in Starting an Organic Farm. Land, 12(6), 1169.https://doi.org/10.3390/land12061169
Eberz, F. (2020). Generational Differences in the Workplace?: Let's Ask the Managers! In B. Christiansen (Ed.), Advances in Logistics, Operations, and Management Science (pp. 163–195). IGI Global.https://doi.org/10.4018/978-1-5225-9906-7.ch006
Even, A. M., & Christiansen, B. (Eds.). (2023). Effective Human Resources Management in the Multigenerational Workplace: IGI Global.https://doi.org/10.4018/979-8-3693-2173-7
Graf, A.S., & Bartlett, R.M. (2020). Life-Span Lessons: The Importance of Age-Related Knowledge for Aging Into Any Career. The International Journal of Aging and Human Development, 91(4), 449–463.https://doi.org/10.1177/0091415020928983
Graystone, R. (2019). How to Build a Positive, Multigenerational Workforce. JONA: The Journal of Nursing Administration, 49(1), 4–5.https://doi.org/10.1097/NNA.0000000000000698
Gupta, J., & Misra, P. (2023). Unraveling Lifelong Learning in Multi-Generational Workforce Using Text Mining. Business Perspectives and Research, 227853372211485.https://doi.org/10.1177/22785337221148575
Hisel, M.E. (2020). Measuring work engagement in a multigenerational nursing workforce. Journal of Nursing Management, 28(2), 294–305.https://doi.org/10.1111/jonm.12921
Kruskal, J., Meltzer, C.C., Shanafelt, T., Gupta, S., Rawson, J., Deitte, L., Gibbs, I., Raybon, C., West, D., & Canon, C. ( 2020). Fortifying Our Teams to Best Serve Our Patients: A Report of the 2019 Summer Intersociety Meeting. Journal of the American College of Radiology, 17(8), 1061–1067.https://doi.org/10.1016/j.jacr.2020.03.007
Lowell, V. L., & Morris, J. (2019). Leading Changes to Professional Training in the Multigenerational Office: Generational Attitudes and Preferences toward Learning and Technology. Performance Improvement Quarterly, 32(2), 111–135.https://doi.org/10.1002/piq.21290
Madhavanprabhakaran, G., Francis, F., & Labrague, L. J. (2022). Reverse Mentoring and Intergenerational Learning in Nursing: Bridging generational diversity. Sultan Qaboos University Medical Journal, 22(4), 472–478.https://doi.org/10.18295/squmj.4.2022.027
Managing a Multigenerational Workforce. (2024). AORN Journal, 119(2), 161–163.https://doi.org/10.1002/aorn.14083
Mironko, A., & Liu, Y. (2023). Upskilling and Motivating a Multigenerational Workforce in the Post-Pandemic World: A Holistic Perspective on Effective Human Resources Management. In A. M. Even & B. Christiansen (Eds.), Advances in Human Resources Management and Organizational Development (pp. 1–29). IGI Global.https://doi.org/10.4018/978-1-6684-9172-0.ch001
Mulvie, A. (2021). Learning and Development for a Multigenerational Workforce: Growing Talent Amongst Age Diverse Employees (1st ed.). Routledge.https://doi.org/10.4324/9780429293481
Naim, M. F. (2022). Managing Generation Z in the Gig Economy: Towards an Integrative Framework of Talent Management. In A. Gupta, T. Tewary, & B.N. Gopalakrishnan (Eds.), Sustainability in the Gig Economy (pp. 293–303). Springer Nature Singapore.https://doi.org/10.1007/978-981-16-8406-7_22
Nelson, E.-L., Zhang, E., Punt, S.E., Engel, I.J., Giovanetti, A.K., & Stiles, R. (2022). Leveraging community health workers in extending pediatric telebehavioral health care in rural communities: Evaluation design and methods. Families, Systems, & Health, 40(4), 566–571.https://doi.org/10.1037/fsh0000742
Öngel, V., Günsel, A., Gençer Çelik, G., Alt?nda?, E., & Tatl?, H. S. (2023). Digital Leadership's Influence on Individual Creativity and Employee Performance: A View through the Generational Lens. Behavioral Sciences, 14(1), 3.https://doi.org/10.3390/bs14010003
Príncipe, J. (2023). The Evolution of Human Resources Management in the Post-Pandemic World: In AM Even & B. Christiansen (Eds.), Advances in Logistics, Operations, and Management Science (pp. 1–22). IGI Global.https://doi.org/10.4018/979-8-3693-2173-7.ch001
Rani, N., & Samuel, AA (2019). Generational differences in the relationship between prosocial identity fit and affective commitment. International Journal of Organization Theory & Behavior, 22(3), 259–277.https://doi.org/10.1108/IJOTB-07-2018-0075
Reiser, C., Van Vreede, V., & Petty, E.M. (2019). Genetic counselor workforce generational diversity: Millennials to Baby Boomers. Journal of Genetic Counseling, 28(4), 730–737.https://doi.org/10.1002/jgc4.1107
Rocchio, BJ, Seys, JD, Williams, D.L., Vancil, BJ, & McNett, MM (2023). The Postpandemic Nursing Workforce: Increasing Fill Rates and Reducing Workload Through a Generational Design of Workforce Layers. Nursing Administration Quarterly, 47(1), 4–12.https://doi.org/10.1097/NAQ.0000000000000555
Shrivastava, A. (2020). Are Millennials Communication Deficient? Solving a Generational Puzzle in an Indian Context. IEEE Transactions on Professional Communication, 63(3), 259–271.https://doi.org/10.1109/TPC.2020.3009713
Singh, V., Verma, S., & Chaurasia, S. (2021). Intellectual structure of multigenerational workforce and contextualizing work values across generations: A multistage analysis. International Journal of Manpower, 42(3), 470–487.https://doi.org/10.1108/IJM-04-2019-0207
Sterns, H.L., & Harrington, A.K. (2019). Lifespan Perspectives on Learning and Training. In Work Across the Lifespan (pp. 323–341). Elsevier.https://doi.org/10.1016/B978-0-12-812756-8.00013-X
Stevanin, S., Mikkonen, S., Bressan, V., Vehviläinen?Julkunen, K., & Kvist, T. (2019). Psychometric validation of the Multidimensional Nursing Generations Questionnaire (MNGQ). Journal of Advanced Nursing, 75(11), 3147–3155.https://doi.org/10.1111/jan.14118
Stevanin, S., Voutilainen, A., Bressan, V., Vehviläinen-Julkunen, K., Rosolen, V., & Kvist, T. (2020). Nurses' Generational Differences Related to Workplace and Leadership in Two European Countries. Western Journal of Nursing Research, 42(1), 14–23.https://doi.org/10.1177/0193945919838604
Suomäki, A., Kianto, A., & Vanhala, M. (2019). Work engagement across different generations in Finland: A Qualitative Study of Boomers, Yers and Xers. Knowledge and Process Management, 26(2), 140–151.https://doi.org/10.1002/kpm.1604
Thomas, S. D., Ali, A., Alcover, K., Augustin, D., & Wilson, N. (2021). Social and Professional Impact of Learning Communities Within the Alliances for Graduate Education and the Professoriate Program at Michigan State University. Frontiers in Psychology, 12, 734414.https://doi.org/10.3389/fpsyg.2021.734414
Tussing, T. E., Chipps, E., & Tornwall, J. (2024). Generational Differences in the Nursing Workforce. Nurse Leader, S1541461224000478.https://doi.org/10.1016/j.mnl.2024.03.007
Valldeneu, M., Ferràs, X., & Tarrats, E. (2021). Effect of transformational behavior on millennial job satisfaction. Problems and Perspectives in Management, 19(3), 421–429.https://doi.org/10.21511/ppm.19(3).2021.34
Van Rossem, A.H.D. (2019). Generations as social categories: An exploratory cognitive study of generational identity and generational stereotypes in a multigenerational workforce. Journal of Organizational Behavior, 40(4), 434–455.https://doi.org/10.1002/job.2341
Vázquez De Príncipe, J. (Ed.). (2024). Resilience of Multicultural and Multigenerational Leadership and Workplace Experience: IGI Global.https://doi.org/10.4018/979-8-3693-1802-7
Zreik, M. (2023). Navigating HRM Challenges in Post-Pandemic China: Multigenerational Workforce, Skill Gaps, and Emerging Strategies. In A. M. Even & B. Christiansen (Eds.), Advances in Human Resources Management and Organizational Development (pp. 171–188). IGI Global.https://doi.org/10.4018/978-1-6684-9172-0.ch008
Authors
Copyright (c) 2024 Firdaus Yuni Dharta, Xie Guilin, Yayuk Karliena, Marisi Butarbutar, Erman Diantoro

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.